frequently asked questions

ONLINE & IN-STORE ITEMS

All items available for purchase in our online store are also available to view and try on in our workshop. Please visit us Tuesday to Friday, 9am–5pm or contact us to book an appointment.

We also have many in-store pieces that do not appear on our website. Visit our workshop during opening hours or contact us to arrange a viewing.

SALE ITEMS

All sale items are final and are not eligible for return or exchange.

Resizing of rings purchased on sale will incur a resizing fee based on the required size adjustment.

RING SIZING

For custom made rings, we shall ensure the size is correct. If the ring is a surprise, we can work with you to estimate a suitable size. Should the size be incorrect, you may visit our workshop or return the ring to us for one complimentary resizing (please note that some metals cannot be resized).

If you have ordered the incorrect size, you may visit us or return your ring for resizing. A resizing fee applies, based on the number of sizes required.

Resizing of rings purchased on sale will incur a resizing fee based on the required size adjustment.

OUR GUARANTEE

If your item does not meet the standard we have set for your piece, we will gladly address and resolve the issue. Please contact us to get in touch.

RETURNS

All full priced retail items are eligible for exchange for another item of equal or greater value, with the difference to be paid.

Individually designed and custom made items are final and are not eligible for return or exchange.

All sale items are final and are not eligible for return or exchange.

HOURS

Our workshop is open Tuesday to Friday, 9am–5pm, for browsing and small jewellery enquiries.

All design; custom-make and remodeling services require an appointment. Appointments are available:

Tuesday to Friday: 1pm–5pm

Tuesday & Thursday evenings: 5:30pm–7:30pm

To book, please call 9762 6953 or email [email protected].

SHIPPING

We ship within Australia using Australia Post Express Post (next business-day delivery where available) with signature on delivery, at a cost of $17.95. For addresses outside the next-day delivery network, Australia Post will use the fastest available service.

Orders are shipped Monday to Thursday. We do not ship on Fridays.

International shipping is not available.

payment

Direct Deposit is the only payment method accepted for online purchases. Your item will be shipped or available for collection once payment has been received.

Card payments are accepted in-store only.

All credit card payments incur a 1% transaction fee.

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